Many of the CRM MVP's banded together and compiled their knowledge to release a stellar book that covers most aspects of CRM. This book, with it's many knowledgeable authors, can be considered the true experts guide when it comes to Microsoft Dynamics CRM 2011.
Bonus: I contributed to a small part of chapter 1 :)
Check it out here:
http://www.crmfieldguide.com/
or buy it from Amazon here:
http://www.amazon.com/The-Field-Guide-Joel-Lindstrom/dp/0981511899/ref=sr_1_1?ie=UTF8&qid=1348848654&sr=8-1&keywords=crm+field+guide
-Happy Monday!
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